Shipping policy

Email: admin@kalico.store
Address: Office 8664, 321–323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX
Last updated: 13-11-2025

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1. Order Processing Time

All orders are processed and shipped within 2-4 business days.
Once your order is shipped, you will receive an email/SMS with the tracking details.

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2. Delivery Timeline

After dispatch, delivery typically takes:

• India: 7–9 days

• International: 7–11 days

(Delivery time may vary slightly depending on local courier operations.)

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3. Shipping Charges

We offer Free Shipping Worldwide — no additional shipping costs at checkout.

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4. Customs Duties & Taxes

All customs duties, taxes, and import fees are fully covered by Kalico.
Customers will not be required to pay any customs charges.

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5. Courier Partners

We ship through trusted global carriers:
FedEx and DHL for international orders, and reliable partners for domestic deliveries.

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6. Cancellations

Once an order has been shipped, it cannot be cancelled or refunded.
Please ensure your address and details are correct before placing your order.

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7. Damaged Shipment Claims

If your order arrives damaged:

• A complete unboxing video recorded at the time of opening is mandatory.

• You must report the issue within 2 days of delivery by emailing admin@kalico.store

• Approved damage claims will be exchanged with a new product at no cost.