Privacy policy

Email: admin@kalico.store
Address: Office 8664, 321–323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX
Legal compliance: UK GDPR, Data Protection Act 2018, PECR
Last updated: 13-11-2025

KALICO is committed to protecting your personal data under UK GDPR and ensuring a transparent experience when using our services.

1. Data We Collect

We collect personal data such as:

  • Name, email, phone number

  • Shipping and billing addresses

  • Payment information (not stored by us)

  • IP address, device type, browser type

  • Cookies and site analytics

  • Order history and communications

2. Legal Bases for Processing (Required by UK GDPR)

We process your data using:

  • Contract basis — fulfilling your order

  • Consent — marketing emails

  • Legitimate interest — security, fraud prevention

  • Legal obligation — tax compliance

  • Performance of contract — delivery operations

3. How We Use Personal Data

We use your data to:

  • Process and deliver orders

  • Provide customer support

  • Update you with order and shipping notifications

  • Improve website performance

  • Conduct fraud prevention

  • Send marketing (only with consent)

4. Sharing Your Data

We share your data only with GDPR-compliant partners:

  • Shopify (platform host)

  • Payment processors

  • Delivery carriers

  • Web analytics tools

  • Customer service platforms

We do not sell or rent your personal data.

5. Your Rights Under UK GDPR

You may request:

  • Access to your data

  • Correction of errors

  • Deletion of data (“right to be forgotten”)

  • Data portability

  • Restriction of processing

  • Withdrawal of consent

  • Complaint to the ICO (Information Commissioner’s Office)

Contact us: admin@kalico.store

6. Cookies & Tracking Technologies

We use cookies for:

  • Checkout functionality

  • Analytics

  • Personalisation

  • Security

  • Marketing (consent-based)

You may disable cookies, but some site features may not function.

7. Data Retention Period

We retain data for:

  • Minimum 6 years for legal/accounting obligations

  • Marketing data only while consent is active

  • Shorter/longer where legally required

8. Data Controller Information

KALICO
Office 8664
321–323 High Road
Chadwell Heath
Essex
United Kingdom
RM6 6AX