Refund policy
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, eligible items may be returned within 21 days of delivery for Kalico Store Credit.
Return Eligibility
To be eligible for a return, items must:
- Be returned within 21 days of the delivery date.
- Be unworn, unused, unwashed, and in their original condition.
- Have all original tags attached.
- Be returned in the original packaging.
Returns that do not meet these requirements may be declined.
Return Shipping
Kalico will arrange the return shipment for eligible returns.
The cost of return shipping, along with any original shipping charges, duties, taxes, or fees incurred in fulfilling the order, will be deducted from the final refund amount.
Store Credit
Once your return is received and inspected, the value of the returned item will be issued as Kalico Store Credit.
Please note:
- Refunds to the original payment method are not available.
- Store Credit is issued for the product value only.
- Store Credit cannot be redeemed for cash and is non-transferable.
- Original shipping charges are excluded from Store Credit.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at admin@kalico.store.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A description of the issue
- Clear photos and/or videos showing the defect or damage
Once approved, we will arrange a replacement at no additional cost.
How to Start a Return
To initiate a return, please contact admin@kalico.store with your order number and reason for return. Our team will provide the necessary return instructions.
Contact Us
For any questions regarding returns, exchanges, or your order, please contact: